Successfully running a busy office or commercial facility requires juggling a million things at once – we’ll make sure your building cleaning service is the last thing you’ll need to worry about. Using your priorities as our guide, we act as an extension of your team, treating your space with care and attention that rivals your staff and customers. Regular check-ins, a dedicated account manager, and access to the highest levels of our company leadership deliver the levels of quality and consistency you deserve.
Every building cleaning services company claims to do a great job – but not everyone can deliver. Here’s how we’re able to maintain consistently superior service levels.
Members of our Quality Control department conduct inspections. Their independent perspective identifies areas for improvement that may be overlooked by shift supervisors or floor managers.
We don’t wait until we hear about a problem to correct it. We proactively seek areas where we can continue to improve our service.
Staff members who do a superior job maintaining our high standards receive cash bonuses to continue their excellent work.
We want to see what your customers and staff see, so we conduct onsite daytime inspections to gain a better understanding of how your space is being used.
Our quality is only as strong as our equipment. We train our staff thoroughly on use of innovative modern equipment that we service regularly.
We don’t just observe our results – we quantify them. Tracking our quality levels over time provides points of comparison, so we can address any issues before they become problems.
We’re proud to be Cleaning Industry Management Standard (CIMS) and CIMS-Green Building (CIMS-GB)-certified by ISSA—The Worldwide Cleaning Industry Association. These certifications highlight our commitment to achieving quality service centered on our customers’ needs, and demonstrate our ability to deliver a green cleaning program matching the rigorous LEED: Existing Building Operations & Maintenance standards.
“Merchants Building Maintenance self-polices and auto-corrects on their own when something is not right. By the time someone on our end notices an issue and informs me, 99% of the time Merchants has already corrected it.”
– Customer for 20+ years
Request a quote for our janitorial and building maintenance services today.